FAQ
1. Are you the manufacturing or trading company?
Real manufacturing company, started from 2001, nearly 20 years. With 2 sales teams for foreign trading business, started from 2008, more than 10 years experiences.
2. Do you have a dedicated R & D team? Can you design a product for us?
We have a dedicated technical team responsible for research and development. But most of titanium fittings are standard, we can follow ASTM or other you asked.
3. Can you provide samples? Is there a charge?
Samples can be provided for a fee.
4. What is your payment method?
We can accept T / T, LC, trade assurance order from alibaba.com. Samples are 100% prepaid. Orders for mass production are below 1000 USD, 100% prepaid, above 1000 USD, 30% prepaid, and 70% paid before delivery.
5. How long is your delivery time?
Inventory samples: within 3 working days Products for bulk orders: 25-30 days under normal circumstances.
6. After-sales products, how to deal with problems?
Based on our statistics for each year, the probability of problems with titanium products is around 0.8%. There are two main reasons for the problem:
1) Among the products that have problems, 93% are misplaced in pre-sales communication, and the product that the customer needs is not really clear.
2) 5% is an unexpected situation and the extension of the construction period.
3) 2% is the problem of transportation and packaging. During long-distance transportation, the packaging is damaged and the surface is damaged.
7. What is your company's response to the product in question?
1) Verify and blame for pre-sales communication issues. Compensation is handled according to the proportion of liability.
2) We are 100% responsible for problems caused by damaged packaging during transportation.
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